Refund and Return Policy

REFUND, RETURN & CANCELLATION POLICY

This policy applies to purchases made from www.justaura.in, operated by Elite Fragrances & Cosmetics under the brand Justaura.

At Justaura, we are committed to delivering high-quality fragrance products and a seamless shopping experience. Due to the personal and hygiene-sensitive nature of perfumes, certain conditions apply to returns, refunds, and cancellations.

1. Return Policy

All products sold on Justaura are non-returnable once delivered.

Returns or exchanges are only considered in exceptional cases:

  • Product received is damaged (leakage / broken bottle)
  • Incorrect product delivered
  • Missing items in the package

Products that have been opened, used, or tampered with are not eligible for return.

Products damaged due to misuse, improper handling, or personal sensitivities are not covered under this policy. Customers are advised to perform a patch test before use.

2. Refund Policy

Refunds are processed only after verification and approval of claims.

  • An unboxing video with original packaging is mandatory for all claims
  • Claims must be raised within 24 hours of delivery
  • Email or contact customer support with images/videos and subject: "Refund For [Order ID]"

If the package appears tampered or damaged at the time of delivery, customers are advised to refuse acceptance.

If an order is marked delivered but not received, it must be reported within 3 days. Claims beyond this period will not be accepted.

Delivery charges are non-refundable.

Refund Timelines:

  • Prepaid Orders: Refunded to original payment method within up to 15 days
  • COD Orders: Refunded to bank account within 4–7 working days after approval

Transaction details will be shared once the refund is initiated.

3. Cancellation Policy

  • Orders can be cancelled only before dispatch
  • A 2.5% payment gateway fee will be deducted on cancellation
  • Refunds will be processed within up to 15 days after approval
  • Orders cannot be cancelled once shipped
  • If a prepaid order is returned after shipment, a deduction of ₹75 will apply

Justaura reserves the right to cancel any order due to pricing errors, stock unavailability, or suspicious activity.

4. Frequently Asked Questions

How long does it take to receive a refund?

Prepaid orders are refunded within 15 days of approval. COD refunds are processed within 4–7 working days.

Are opened or used products eligible for return?

No. Due to hygiene and product integrity reasons, opened or used perfumes cannot be returned.

How can I cancel my order?

Orders can be cancelled before dispatch via the order confirmation page or by contacting customer support.